Customer-oriented behaviour

content

• description and importance of "customer oriented behaviour"
• preparation of customer contacts
• appearance and presentation
• behaviour and communication
• conflict management
• flexibility
• finalization of customer contacts

target

The participants reflect the benefits and importance of customer oriented behavoiur. Tools for a successful customer contact will be developed in teamwork and trained.

target group

Management personnel and employees with freqeunt customer contact.
(Sales force, sales back up, Installation, Service-Crew, Repair-Center, Spare parts dep., Trainers, Logistics and Reception)

duration

1 day / 2 days

location

according agreement

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